The the original windchime arrived broken. I emailed Ichiban Kan that Friday night. By Saturday morning I had an email asking for a picture of the damage and that they would send out a new one on Monday.
They shipped it 2nd Day Air and it arrived by Wednesday!
They went above and beyond fixing this situation…and for a $1.50 windchime at that. I certainly didn’t expect the courtesy response and rapid shipment…and this time the box was taped closed and packed VERY VERY well.
Thank you! Amazing work!!